Information System including SAP® components supports the execution of critical processes for your business.
STABILITY OF THESE COMPONENTS AND the EARLY DETECTION of PROBLEMS IS AN ESSENTIAL REQUIREMENT TO LIMIT THEIR IMPACT ON BUSINESS.
SAP® and many other publishers meet this need by providing tools that allow real-time monitoring of the Information System. SAP® Solution Manager, especially, provides a set of tools and integrated scenarios that allow the development of a real operations control tower (Operational Control Center or OCC). A small team can now control the information system like an industrial production line.
For the purpose of this monitoring (events and alerts in ITIL), SAP® offers a sophisticated architecture called MAI (Monitroring & Alerting Infrastructure), based on SAP® components (agents, ABAP plugins etc.) but also on Wily Introscope components (for non-ABAP systems) and covers all the layers of the Information System:
- Operating System (OS) and database
- ABAP Application Servers
- Non-ABAP Application Servers (J2EE, .NET etc.)
- Synchronous or asynchronous interfaces
SAP® Solution Manager can be installed with additional modules offered by SAP® as an option these would multiply the coverage and benefits. Some of the options are:
- SAP® IT Infrastructure Management, which involves the establishment of an IT asset management repository (CMDB) provided by Realtech AG and integrates seamlessly with SAP® Solution Manager (supervision and management of incidents / problems) but also with the ERP (asset management)
- SAP® Extended Diagnostics by CA, which allows to unleash the full potential of Wily Introscope for early detection, early diagnosis and rapid resolution of any technical or functional problem in the IS.
To find your way through all these tools and their functionalities, here’s a summary table:
| Requirement | Tool | Scenario |
|---|---|---|
|
Creation and mass deployment of supervision templates |
SAP® Solution Manager |
System Monitoring |
|
IT asset management (network printers, switches, routers, servers, PCs, etc.) |
SAP® Solution Manager & Realtech CMDB |
IT Infrastructure Management |
|
Monitoring all types of environments: classic architecture 'on-premise'; PaaS or SaaS in a private cloud, semi-private or public, and of course SAP®HANA |
SAP® Solution Manager |
System Monitoring |
|
Tools for analysis and diagnosis of performance problems and exceptions Advanced tool for monitoring and diagnostic for the entire IS (SAP® / non-SAP®) |
SAP® Solution Manager CA Wily Introscope |
Root Cause Analysis Trace Analysis SAP® Extended Diagnostics |
|
24/7 tracking of response time experienced by users with the possibility to compare between sites |
SAP® Solution Manager |
End-User Experience Monitoring |
|
Monitoring of background processing and process chains for Business Intelligence |
SAP® Solution Manager |
Job Monitoring BI Monitoring |
|
Monitoring of Interfaces and Process Integration Platforms (eg web services, RFC, iDoc, PI / PO, messages and workflows etc.) |
SAP® Solution Manager SAP® OPInt |
PI Monitoring / Interface Monitoring Message Monitoring / Workflow Monitoring |
Finally, it should be noted that these features and management tools are integrated with tools for managing tasks and collaboration (guided procedures, task management and IT shared calendar ...) and reporting tools (reports and tables operational board or oriented management, strategy or IT).
Inventy makes its expertise available for the implementation of these tools and for which you will gain:
- Reduction of incident resolution time
- Reduction the number of incidents affecting production
- Increased productivity of IT support team
- Increased Traceability
- Increased user and business satisfaction