Customer support

SAP^® products are efficient but generally require higher levels of expertise to maintain in operational conditions.

BECAUSE OUR MISSIONS DONT STOP AT YOUR DOORSTEP, OUR PROFESSIONAL COMMUNICATION PLATFORM ARE AT YOUR DISPOSAL TO HELP YOU AT ANY TIME.

Over 80% of support requests encountered during our 10 years of experience in SAP^® can be treated or addressed in less than 6 hours of actual work time and over 90% of them require a response in less than a week. Current offers on the market do not meet these requirement levels. Build expertise on SAP^® requires an average of 24 months of project experience (full time) while a typical implementation of the solution takes on average a couple of weeks.

Two different tools to meet your support needs:

Inventy Center of Expertise (ICE)

What is ICE? A unique experience to support SAP® Solution Manager, SAP® IDM, SSO, GRC and TDMS amongst other environments! A dedicated team of certified experts who are committed to deliver quality service 10 hours a day, 5 days a week A large catalog of services performed remotely, available on demand and delivered in less than 2 weeks! A web support platform available online 24/7 and using SAP® Solution Manager. Inventy runs SAP®! A service accessible through a ticket package that can be activated at any time. Made in France! Our Center of Expertise is located in Sophia Antipolis, Southern France

Inventy Customer Platform (ICP)

Without measurement, progress is impossible. Our customers express their satisfaction and recommendations through the ICP platform. A place of open dialog, you are free to express your feedback and rate our service quality. We take our customers comments and opinions into account as we continually strive to improve.